Privacy Policy

SIALOR pays special attention to the protection of personal data of third parties.

SIALOR is committed to making every effort to ensure the highest level of personal data protection in accordance with applicable regulations and in particular Regulation (EU) no. 2016/679 of April 27, 2016. SIALOR reserves the right to change this Privacy Policy at any time without notice.

This document gives you a better understanding of how SIALOR protects your personal information.

Please read this document before submitting your personal information.

The website sialormilano.it is owned by Sialor S.r.l., the owner of the processing of your personal data.

We have adopted this privacy policy, which determines the processing of information collected by sialormilano.it, as well as the reasons for collecting certain personal data related to you. Therefore, you must read this privacy policy before using sialormilano.it.

We process your personal data and ensure confidentiality and security of the same.

1. Identity of the data controller

The data controller is Sialor Srl with headquarters in Milan, Via Lodovico Mancini 5, zip code 20129 (MI) which will use them for the purposes indicated below. For more information, you can contact us at the following email address: info@sialormilano.it

2. How we collect data and what data we collect

Among the Personal Data collected by this Web Site, either independently or through third parties, are: email, Cookies, and Usage Data. Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific informational texts displayed before the data is collected.

Personal Data may be freely provided by the User or, in the case of Usage Data, automatically collected during the use of this Web Site.
All Data requested by this Web Site are mandatory and, without their provision, it may be impossible for this Web Site to provide the service. In cases where this Web Site indicates certain Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the service or its operation.
Users who are in doubt about which Data are mandatory are encouraged to contact the Data Controller.
Any use of Cookies – or other tracking tools – by this Website or the owners of third party services used by this Website, unless otherwise specified, is for the purpose of providing the service requested by the User, in addition to the additional purposes described herein and in the Cookie Policy, if available.

The User assumes responsibility for third party Personal Data posted or shared through this Web Site and warrants that he or she has the right to disclose or disseminate it, releasing the Owner from any liability to third parties.

Personal and master data (first name, last name, email address) collected by us are provided by the user, after explicit informational consent, when sending a contact request and/or when subscribing to the newsletter service.

SIALOR may collect your personal information in particular when:

visit www.sialormilano.it (hereinafter the “Site”);
you subscribe to SIALOR’s newsletter;
Create an account on the “Site.”
orders on the Site and answer satisfaction questionnaires;
write to SIALOR by mail, e-mail, chat, or when you call by phone; this correspondence may be kept by SIALOR to better track the relationship with you and improve the services offered;
Express your opinion about products, services or content;
Participate in special operations (contests, lotteries);
Share content on social networks such as Instagram, Facebook, Pinterest or Twitter using hashtag #sialor

How is the content you share on social media handled using the hashtags we offer?

You can choose to use the hashtags we offer to tag your content on social networks such as Instagram, Facebook, Pinterest or Twitter. By using these hashtags, you acknowledge and agree that your content may appear on our site and be used to reference our products or services. Please note that the information you make available on social networks can be viewed, used, and saved by others around the world, including countries without legislation that provides adequate protection for your personal information, as defined in your country of residence.

We also draw your attention to the fact that when you submit content using one of our hashtags, your use of social networks is governed solely by the terms and conditions of those social networks. We encourage you to read it and consult it regularly. If you no longer want any of your content to appear on our site, remove it from the social network or stop using one of our hashtags or exercise your right to unsubscribe in accordance with Article 9, in cases where SIALOR is able to remove it.

When collecting personal data, the mandatory or optional nature of the data is indicated by an asterisk or other means of indication

All personal information that directly or indirectly identifies a person is considered “personal data.”

More specifically, SIALOR may collect, record, process, transfer, and use personal data related to:

identity (marital status, last name, first name, address, landline and/or cell phone number, e-mail address, date of birth, internal processing code that allows identification of the client);
order management and follow-up of the business relationship (order acceptance, subscription to services, billing, shipping, payment methods, fraud prevention, product returns, refunds, complaints, after-sales services of the purchased product, purchase and service history, loyalty program, correspondence and after-sales services, exchanges and comments from current and potential customers) ;
The implementation of loyalty actions, customer research, studies, surveys, product testing and promotions;
contributions from people who provide opinions about products, services, or content;
The organization and processing of contests, sweepstakes and any promotional operations (date of participation, responses provided to contests and nature of prizes offered);
the technical (language, IP address) or navigation information related to the terminal.

3. Why we collect your data

Personal data are processed for purposes related or instrumental to the activity of the above site. The Data Controller processes Users’ Personal Data by taking appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data. The processing is carried out by means of computer and/or telematic tools, with organizational methods and logic strictly related to the indicated purposes. In addition to the Data Controller, in some cases, categories of appointees involved in the organization of the site (administrative, sales, marketing, legal, system administrators) or external parties (such as third party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, Data Processors by the Data Controller may have access to the Data. An up-to-date list of Data Processors can always be obtained from the Data Controller. In general, processing data about you helps SIALOR personalize and continually improve your shopping experience on the Site. They are intended particularly for the purposes of:

management and tracking of orders (legal basis: contract) and, where appropriate, prevention, detection and management of fraud or outstanding debts (legal basis: legitimate interests of Sialor);
Management and monitoring of the business relationship (legal basis: contract);
Management of consumers’ opinions on purchased products, services, content (legal basis: legitimate interests of Sialor);
Management and monitoring of consumer accounts (legal basis: contract);
Management of SIALOR newsletter or SMS subscriptions (legal basis: consent);
realization of loyalty actions (legal basis: consent), research and promotion and personalization of various communications (digital emails, documents, SMS) from Sialor (legal basis: legitimate interests of Sialor);
Implementation of incentive programs (legal basis: legitimate interests of Sialor);
Production of business statistics (legal basis: legitimate interests of Sialor).
management of Sialor’s advanced training courses

4. Place of processing

The Data are processed at the Holder’s operational offices and at any other location where the parties involved in the processing are located. We do not, and will not, sell your personal information (including your name, residential address, e-mail address, and credit card information) to third parties. For more information, contact the Holder.

5. How long do we keep your data

We will retain your personal information for as long as you are our customer therefore for as long as necessary to perform the service you requested, or required by the purposes described in this document. If you no longer wish to be our customer, you can contact Customer Service and request that all of your personal information we hold be deleted. If it is reasonably necessary or required to comply with legal and regulatory requirements, resolve disputes, prevent fraud and abuse, or ensure compliance with our Terms and Conditions of Use, we may retain some of your personal information, as applicable, even after your account is closed or if it is no longer necessary to retain it in order to provide services to you.

6. Who can be a recipient of the data

We do not, and will not, sell your personal information (including your name, residential address, e-mail address, and credit card information) to third parties. However, we must disclose your information to the following categories of companies in order to provide you with our services as provided in this policy.

Companies that work to enable us to send you products you have purchased, such as payment service providers, warehouses, packaging and order shipping companies.
Professional service providers such as marketing agencies, advertising partners, and website hosts who collaborate with us on our business.
Credit rating agency, law enforcement and fraud prevention agencies to help counter fraudulent activities.
Companies approved by you, such as social media sites (if you choose to link your accounts to this Site).

We may provide aggregated and anonymized information and analytical data about our customers to third parties, and before doing so, we will ensure that they cannot be identified.

7. Purposes of the Processing of Collected Data

User Data is collected to enable the Data Controller to provide its services, as well as for the following purposes: Management of User databases, Commenting on content, Interaction with social networks and external platforms, Statistics, Remarketing, Newsletters (with explicit consent), Protection from SPAM and Displaying content from external platforms.
The types of Personal Data used for each purpose are indicated in the specific sections of this document.

7.1. Content commentary

Comment services allow Users to make and publish their own comments regarding the content of this Web Site.
Users, depending on the settings decided by the Owner, can also leave the comment anonymously. In case among the Personal Data released by the User is email, this could be used to send notifications of comments regarding the same content. Users are responsible for the content of their comments.
In the event that a commenting service provided by third parties is installed, it is possible that, even if Users do not use the commenting service, it will collect traffic data related to the pages where the commenting service is installed.

Facebook Comments (Facebook, Inc.)
Facebook Comments is a service operated by Facebook, Inc. which allows the User to leave their own comments and share them within the Facebook platform.
Personal Data Collected: Cookies and Usage Data.
Place of processing: USA – Privacy Policy

7.2. Interaction with social networks and external platforms

This type of service allows for interactions with social networks, or other external platforms, directly from the pages of this Web Site. Interactions and information captured by this Web Site are in each case subject to the User’s privacy settings related to each social network. In the event that a social network interaction service is installed, it is possible that, even if Users do not use the service, it will collect traffic data related to the pages where it is installed.

Facebook Like Button and Social Widgets (Facebook, Inc.)
The Facebook “Like” button and social widgets are Facebook social network interaction services provided by Facebook, Inc.
Personal Data Collected: Cookies and Usage Data.
Place of processing: USA – Privacy Policy

Instagram Follow button and social widgets
The Instagram “Follow” button and social widgets are Instagram social network interaction services provided by Instagram, Inc.
Personal Data Collected: Cookies and Usage Data.
Place of processing: USA – Privacy Policy

7.3. Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Web Site and interact with them. In case such a service is installed, it is possible that, even in case Users do not use the service, it will collect traffic data related to the pages where it is installed.

Google Maps Widget (Google Inc.)

Google Maps is a map display service operated by Google Inc. which allows this Web Site to integrate such content within its pages.
Personal Data Collected: Cookies and Usage Data.
Place of processing: USA – Privacy Policy

7.4. Management of user databases

These types of services allow the Owner to build user profiles from an email address, name or any other information the User provides to this Website, as well as to track the User’s activities through statistical features.

Place of processing: ITALY – Contact Holder for data management

7.5. Google reCAPTCHA (Google Inc.).

This type of services analyzes traffic on this Web Site, potentially containing Users’ Personal Data, in order to filter it from parts of traffic, messages and content recognized as SPAM.

Google reCAPTCHA (Google Inc.).
Google reCAPTCHA is a SPAM protection service provided by Google Inc. Use of the reCAPTCHA system is subject to Google’s privacy policy and terms of use.

Personal Data Collected: Cookies and Usage Data.
Place of processing: USA – Privacy Policy

7.6. Statistics

The services contained in this section allow the Data Controller to monitor and analyze traffic data and serve to track User behavior.

Google Analytics Traffic Monitoring
Google Analytics tracking is a statistics service provided by Google Inc. which allows you to measure sales, conversions, and how visitors use said site.
Personal Data Collected: Cookies and Usage Data.
Privacy Policy – Opt Out

Facebook Ads conversion tracking (Facebook, Inc.).

Facebook Ads conversion tracking is a statistics service provided by Facebook, Inc. which links data from the Facebook ad network with actions taken within this Web Site.
Personal Data Collected: Cookies and Usage Data.
Place of processing: USA – Privacy Policy

Google AdWords (Google Inc.) Conversion Tracking.
Google AdWords conversion tracking is a statistics service provided by Google Inc. which links data from the Google AdWords ad network with actions taken within this Web Site.
Personal Data Collected: Cookies and Usage Data.
Place of Processing: USA – Privacy Policy – Opt Out

Hotjar site fruition monitoring
Hotjar Site Usage Monitoring is a statistics service provided by Hotjat Ltd. that monitors and analyzes traffic data on this Site.
Personal data collected: Cookies and Usage data.
Place of processing: EU – Privacy Policy – Opt Out

Smartlook site fruition monitoring
l Smartlook site usage tracking is a statistics service provided by Smartsupp.com that monitors and analyzes traffic data for this Site.
Place of processing: EU – Privacy Policy – Opt Out

8. Commercial communications

If you have provided permission, we will send you marketing communications by e-mail or text message to let you know about our services and help you see and find our products. When you make requests through our contact forms, or when you register for our services, you will be added to our mailing list.

What to do to stop receiving information from our site?

You can opt out of receiving marketing communications from this site at any time.

You can:

From your account settings
Clicking on the “unsubscribe” link found in all emails
Contacting the data controller

At this point, we will update your profile to make sure you are no longer receiving marketing communications. It may take a few days for all systems to be updated, and you may continue to receive communications while we process your request.
Discontinuing receipt of communications will not affect service communications (such as updates on orders or expressing an interest in an activity promoted by this site).

9. Online advertising views

We also use online advertising, to let you know about our services and help you see and find our products. Like many companies, we send you banners and advertisements related to this site when you are on other websites and apps. We do this using various digital marketing networks and exchanges, and we use a range of advertising technologies such as beacons, pixels and tags, cookies, and mobile device identifiers, as well as specific services offered by some sites and social networks, such as Facebook and Google AdWords personalized audiences.
The banners and advertisements you display will be based on information we have about you or your past use of this sto (for example, your search history and the content you have read on this site) or the banners and advertisements on this site that you have previously clicked on.

10. Further information on treatment

Information not contained in this policy
More information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact information.

Exercise of Rights by Users
The subjects to whom the Personal Data refer have the right at any time to obtain confirmation of the existence or non-existence of the same at the Data Controller, to know its content and origin, to verify its accuracy or request its integration, deletion, updating, rectification, transformation into anonymous form or blocking of Personal Data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, their processing. Requests should be addressed to the Data Controller.

Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to Users on this page. Therefore, please consult this page often, taking the date of last modification shown at the bottom as a reference. If you do not accept the changes made to this privacy policy, you must cease using this Web Site and may request the Data Controller to remove your Personal Data. Unless otherwise specified, the previous privacy policy will continue to apply to Personal Data collected up to that point.